Refund policy
When payments are refundable and how to request a refund.
We want every client to be happy with our work. This policy explains refunds and cancellations.
Project-based services (websites, apps, design)
- If you cancel before work begins, the advance is refunded minus any third-party costs already incurred.
- Once work has started, payments for completed milestones are not refundable. Unused advance amounts for future milestones may be refunded on a pro-rata basis.
Monthly services (SEO, social media, ads management, maintenance)
- Monthly fees are billed in advance and are not refundable for the current month.
- You can cancel with notice before the next billing date as stated in your agreement.
Third-party costs
Domain registrations, hosting, software licences, ad spend and other third-party payments are non-refundable once purchased.
How to request a refund
Contact us through our contact page with your invoice details. Approved refunds are processed to the original payment method within 7–14 working days.
Please review this policy with your legal adviser before publishing.
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