Frequently asked questions
Answers about our services, pricing, timelines, SEO and support. Can't find yours? Ask us directly.
General
Where is SyncMinds IT located?
Our office is in Sector 82, JLPL Industrial Area, Mohali (Sahibzada Ajit Singh Nagar), Punjab. Visits are by appointment, Monday to Saturday, 9 am to 6 pm. We work with clients across India and internationally through video calls, WhatsApp and shared project boards.
What services do you offer?
Website design and development, e-commerce stores, web applications, mobile apps, WordPress and Laravel development, SEO and local SEO, social media marketing, Meta and Google Ads, UI/UX design and branding, AI chatbots and automation, and website maintenance and hosting.
Do you work with small businesses?
Yes. Many of our clients are small and medium businesses. Our Basic website and starter marketing packages are designed for smaller budgets.
Do you work with clients outside India?
Yes. We work with businesses in the USA, UK, Canada, Australia and other countries, with quotes in their currency and calls scheduled in overlapping hours.
Websites
How long does it take to build a website?
A basic website usually takes 7–10 working days, a business website 2–4 weeks and an e-commerce store 3–6 weeks. Timelines depend on how quickly content and feedback are shared.
Will I be able to update my website myself?
Yes. Every website includes an admin panel where you can edit text, images, prices, services, portfolio items and blog posts without any coding.
Who owns the website and domain?
You do. Domains are registered in your name, and you receive full admin access and, for custom work, the source code after final payment.
Will my website work on mobile?
Yes. We design mobile-first and test on Android and iPhone devices. Our websites can also be installed on a phone like an app.
SEO
Is SEO included with a new website?
Every website includes on-page SEO basics: meta tags, headings, schema markup, image optimisation, an XML sitemap and Google Search Console setup. Ongoing SEO such as content, local SEO and link building is a monthly service.
How long does SEO take to show results?
Technical improvements can help within weeks, but competitive rankings usually take 3–6 months of consistent work.
Can you guarantee first-page rankings?
No honest agency can guarantee a specific ranking because Google decides the results. We commit to proven work, transparency and measurable progress in traffic and leads.
Marketing
Is ad spend included in your ads management fee?
No. Ad spend is paid directly to Meta or Google from your own account. Our fee covers strategy, creatives, management and reporting.
Do I own my ad accounts and data?
Yes. Ad accounts, pixels, analytics properties and Google Business Profiles always remain in your name. We work through partner or manager access.
Pricing & payments
Are your prices fixed?
Package prices are starting prices. After understanding your requirements we send a written quote with a fixed price for the agreed scope.
What are your payment terms?
Usually 50% in advance and the balance across milestones, paid before launch. Monthly services are billed in advance.
Do you provide GST invoices?
Yes. Indian clients receive GST-compliant invoices. International clients receive invoices in their currency.
Support
Do you provide support after launch?
Yes. Every package includes free support for a set period, after which you can choose a maintenance plan or pay for changes as needed.
How do I contact you for support?
By WhatsApp, phone or email during business hours. Maintenance plan clients get priority support.
Let's build something that brings you customers.
Tell us about your business and goals. You get a reply within one working day with honest advice, a clear plan and a fixed quote.
- Free consultation, no obligation
- Fixed written quote before any work starts
- You own your domain, code, content and data